Thai airways wishes to apologize…
Sunday, July 9th, 20061:00pm: I’m super early to get a good seat.
*ding dong* “Attention ladies and gentlemen…”
OK, thirty minute delay, I can handle that. No dramas.
1:40pm
*ding dong*
What’s that? Another thirty minutes? Technical difficulties with the plane you say? Oooh that’s no good! Sure, take you’re time. Want to be sure we’re flying on a safe plane and all that!
2:20pm
*ding dong*
Hm? Further delays? Any idea how long? None huh? Sucks.
3:00pm
Excuse me, any idea why all the employees are in a big huddle over there? They look like they are going through some sort of training? Anger management? How to deal with difficult people? This really doesn’t seem too…
3:20pm
*ding dong*
“Attention passengers of Thai Airways Flight 982 to Bangkok: Thai Airlines wishes to advise that this flight has been cancelled.”
Now watch everyone break ranks as they scramble up to the counters to get re-booked on the next flight.
4:00pm
G’day mate. Paul is it? Jesse mate. Yeah it’s not good. So what’s on offer in terms of fixing this up? Midnight flight? What time does that get me in? You don’t know. OK. How long a delay in BKK? Don’t know that either. Right. Good. I think it’s six hours; can we check?
OK so it’s six hours. So what time does it get into London? Can’t say huh? And if I want the same flight tomorrow? Dependant upon availability. Right. So can we check that availability now? We can’t. OK. So Thai Airlines is really plummeting on the experience-o-meter.
Wait, what’s that? I can find out whether or not I can get on tomorrow’s flight? Just stand in that mammoth line over there. Haha. Good one. Oh you’re serious. Let’s work together to determine which situation is going to work out best for me.
*thinking music*
OK, so the midnight flight it is. Since I’m here, and the flight check-in is in only 5 hours, can we do the whole check-in thing now; I mean I have been in line for almost 4 hours. We can’t huh? Yeah, didn’t think so.
4:30pm: in the car, heading home.
Oooh need to make sure I’ve got my special meal catered for.
“Welcome to Thai Airways, our office is closed”
“Welcome to Thai Reservations, this office is closed”
“Welcome to Menzies, our office is closed”
4:40pm
Hey Ashik. You’d never believe how bad this is. Any chance you can find out some stuff for me since all the damn offices are closed? I know this bunch aren’t related to your company, but since you’re in the industry and all… Wicked, I’ll await your call. Thanks mate.
5:10pm
Hey mate. What’s the good word? I’m definitely on the midnight flight? And you’ve had my special meal set up, despite working for another company. Legend. Yeah, I promise next time I’ll fly with someone who Aerocare supports. Cheers bud.
(Seriously, thanks Ashik)
